This guy just serviced his vehicle.



And he never left his office.
Customers love out of store experiences.


Off site sales and service
experiences

A PURPOSE BUILT PLATFORM
FOR AUTO RETAILERS




Empower your Sales and Service departments with a powerful tool that allows your customers to do business with you the way they want to. From Test Drives delivered at the time and location of their choosing to Service without ever leaving their home or office, our platform delivers a seamless and branded experience to customers who prefer to work with you off-site.

It's good for you and
your customer

EXPECTATIONS HAVE EVOLVED.
WE CAN HELP.



Did you know 90% of your customers want to experience sales and service without coming to your store? Customers value their vehicles and their time. They want to buy and service from you, but choose dealers offering the most convenience. Within a few short years, out of store experiences for automotive customers will be the norm...and we are already seeing positive trends: 75% take rate, 20% service revenue lift, 40 point CSI lift, and 1.2 day loaner cycle time reduction.

It works for sales and service

ENGAGE CUSTOMERS BEYOND
YOUR FOUR WALLS




Out of store experiences break down your physical walls and extend your reach into your customer and prospect’s home and office. It’s no secret they don’t have the time (or are too fearful) to visit the store, but what if the store could visit them? It’s easy to get service done when you don’t have to experience the service. Think about your own expectation - in this day and age, everyone expects to buy or service everything with the click of a button. Auto retailers are no longer confined by their physical store fronts, only their willingness to work with customers off site.

More about our sales and service experiences

It's powerful and easy to use

SIMPLE. FOR YOU AND YOUR CUSTOMER.



We know it's hard to change process, that’s why we integrate with your DMS and run silently in the background. As you book service appointments, complete service tickets or have a customer on the line for a test drive, our systems automatically invite your customer to enjoy a branded, personalized out of store experience as if it was sent directly from your employee. Your customer’s love you for it, and you look like the hero.
"Our Mercedes-Benz clientele have also been thrilled with their service and personally, I can’t express in enough words, RedCap’s level of professionalism, promptness, courteousness and the upmost over-the-top experience.”
"Working with RedCap has been a great experience. Our expectations of the service was very high. RedCap has not only met, but highly exceeded those expectation beyond all of our beliefs. ”
"We use RedCap in our business on a daily basis. The service we get with RedCap is exceptional. Our customers love the service that we are able to provide because of RedCap. They have made the delivery process very smooth. ”